According to ITIL® v3 framework, the Reactive Problem Management process contains these
steps: Detection, Logging, Categorization, Investigation and Diagnosis, Workarounds, Raising a
Known Error Record, Resolution, Closure, Major Problem Review, and Errors Detected in the
Development Environment. Which step is missing from this list?

A.
Escalation

B.
Notification

C.
Severity

D.
Prioritization

Explanation: