A trouble ticket has been escalated from the service desk to you as a Tier 2 NOC engineer. The
customer is complaining about slow application response time. The problem is between end-user
workstations and a CRM application hosted on a redundant pair of servers in a data center. What
are the two initial actions to further troubleshoot the network? (Choose two.)

A.
Ping the CRM server from multiple locations and compare round-trip times.

B.
Ask the IT department to fail over the CRM application to its backup server.

C.
Reboot the end-user workstations.

D.
Review recent network changes that were made prior to receiving complaints.