Which step is important when you define pain points for a multidepartment business
initiative?

A.
Avoid using customer estimates of benefits since the departments are likely overstating
value and competing for funding.

B.
Prioritize needs and opportunities across the full scope of the departments.

C.
Ask each department to rate their priorities on a 1-10 scale of importance.

D.
Use a survey to gain feedback on service-level expectations for network infrastructure.