Refer to the exhibit.

In a Cisco Unified Contact Center Enterprise system, an agent reports being unable to transfer or
conference callers with other agents. The agent is able to accept new inbound calls from the
system, but cannot transfer the call. The log files shown in the exhibit were collected from the
Cisco Unified Communications Manager PIM logs, the JTAPI Gateway log, and the Cisco Unified
Communications Manager Trace log during testing of this failure. Which issue may be the cause of
this problem?

Refer to the exhibit.

In a Cisco Unified Contact Center Enterprise deployment, call center agents report that calls drop
intermittently as soon as they answer the phone.
Callers who experienced the symptoms said they did not hang up, they were disconnected by the
system.
The Cisco Unified Communications Manager log files were examined during this failure, with
specific items noted.
Given these symptoms and the information in the log file, what is the most likely cause of this
problem?”

Refer to the exhibit.

Calls in a Cisco Unified Contact Center Enterprise system are failing when the system attempts to
queue the calls on the Cisco Unified IP IVR. A VRUCAP file was captured from the failed call.
Based on this log file, what are the possible causes for the call failing?

Refer to the exhibit.

In a Cisco Unified Contact Center Enterprise system, the call flow uses a Cisco Unified IP IVR
application to collect an Account ID and PIN from the caller as shown above. In testing this call
flow, the Cisco Unified ICM Call Routing Script is not receiving the digits entered by the caller.
What is the most likely cause of the problem?

Refer to the exhibit.

In a Cisco Unified Contact Center Enterprise deployment with the Outbound Option, the
CCM1_Cisco_Voice_Sales skill group did not receive any outbound calls on Tuesday between
8:30 a.m. and 9:00 a.m.
During this time frame the campaign was scheduled to begin at 8:30 a.m. and 10 (ten) agents
were logged into the skill group.
Based on the Cisco Unified ICM Admin Script that is used to control the outbound calling, what
could cause the group not to get any outbound calls?

Refer to the exhibit.

In a Cisco Unified Contact Center Enterprise deployment, the Cisco Unified ICM Routing Script
and related Cisco Unified IP IVR Application shown in the exhibit are causing calls to drop while in
queue at the Cisco Unified IP IVR. What is the best option to correct this problem?

In the Cisco Unified Contact Center Enterprise solution, the Cisco Unified ICM Script Editor Agentto-Agent Node is used to send calls between agents in the system. Which item is not applicable to
the Agent-to-Agent Node usage?

Refer to the exhibit.

In a Cisco Unified Contact Center Enterprise deployment with agents deployed as shown in the
exhibit, an agent has reported receiving CTI screen pops for calls, but then the call is not sent to
the agent. What is a possible cause of this problem?

Refer to the exhibit.

In a Cisco Unified Contact Center Enterprise deployment, the Cisco Unified ICM Call Routing
Script shows one call failed in the Translation Route to VRU node. How will the system treat this
call?

Refer to the exhibit.

In a Cisco Unified Contact Center Enterprise system, callers have reported that their calls are
dropping intermittently without hearing any greetings or queue music. At times they are able to
hear Cisco Unified IP IVR prompts but are then dropped before connecting to an agent.

The Cisco Unified Communications Manager is configured as follows for this deployment:
All CTI Route Points that make requests to Cisco Unified ICM have names that start with “IPCC.”
All CTI Route Points used for Cisco Unified ICM Translation Routing to the Cisco Unified IP IVR
are named starting with “Trans.”
All CTI Ports used by the Cisco Unified IP IVR are named starting with “CTI.”
All Agent Phones are named starting with “SEP.”
There is concern about how these devices are associated in the Cisco Unified Communications
Manager configuration. The device associations for the PGuser and IVRuser are shown in the
exhibit.
Given the problem and the current device associations, what two things might be causing these
call failures? (Choose two.)