The output of an ACD Peripheral Gateway and a Cisco Unified Communications Manager
Peripheral Gateway to the Central Controller Bandwidth Calculator spreadsheet tool provides
three bandwidth values. How are they used?

Cisco provides a VRU Peripheral Gateway to the Central Controller Bandwidth Calculator
spreadsheet tool. What is the purpose of this tool?

Cisco provides a CTI OS Bandwidth Calculator spreadsheet tool. What is the purpose of this tool?

Cisco provides a set of sizing tables in the Cisco Unified Contact Center Enterprise 8.0(x) Design
Guide (SRND). These tables show the bandwidth that is required for the Cisco Agent Desktop
and Supervisor Desktop. Using these tables, how much average bandwidth is required to support

200 agents and 20 supervisors at a remote site across the WAN?

Cisco provides a set of sizing tables in the Cisco Unified Contact Center Enterprise 8.0(x) Design
Guide (SRND). These tables show the private network bandwidth that is required for the clustering
over the WAN deployment model. Using these tables, how much bandwidth is required to support
the following configuration:
BHCA coming into the contact center is 10,000.
One hundred percent of calls are treated by the Cisco Unified IP IVR, and 40 percent are queued.
All calls are sent to agents unless they are abandoned; 10 percent of calls to agents are transfers
or conferences.
Four Cisco Unified IP IVRs are used to treat and queue the calls, with one Peripheral Gateway
pair supporting them.
There is one Cisco Unified Communications Manager Peripheral Gateway pair for a total of 900
agents.
Calls have ten 40-byte call variables and ten 40-byte ECC variables.

Cisco provides a web-based Cisco Unified Communications Sizing Tool as well as a Cisco Unified
Communications Manager Capacity Tool. Which statement best identifies the differences
between these two tools?

Which item is not a factor in determining bandwidth requirements for the visible network
connection between the Cisco Unified Contact Center Enterprise Agent Peripheral Gateway and
the call router?

Which factor has the largest impact on bandwidth sizing for the visible network connection
between the Cisco Unified Contact Center Enterprise VRU Peripheral Gateway and the Call
Router?

A new contact center deployment does not have an exact busy hour call attempt number for the
sizing tools. The customer plans to hire 1500 agents and projects that each call will average four
minutes, including wrap-up. Which value is the best estimate to use for busy hour call attempts?

Which database table is likely to be the largest in a deployment of the Cisco Unified Contact
Center Enterprise deployment with the Outbound Option?