Select the answer that best describes the role of the Cisco CRM Communications Connector within the solution.

A.
middleware application that provides productivity enhancement features by integrating Cisco CallManager Express and Microsoft CRM

B.
acts as the interface and data store for the customer records database

C.
stores customer records and causes the Microsoft CRM users PC to pop the associated customer record

D.
performs incoming call queuing and call routing component to perform screen pops