which statement is true?
When using the Cisco Unified Outbound Option SIP Dialer 8.0(x), which statement is true?
which statement is true?
When using agent targeting rules in Cisco Unified Contact Center Enterprise 8.0(x), which
statement is true?
how long is the voice gateway port engaged?
During a normal call flow in the Cisco Unified Contact Center Enterprise solution, how long is the
voice gateway port engaged?
how long is the agent phone engaged?
During a normal call flow in the Cisco Unified Contact Center Enterprise solution, how long is the
agent phone engaged?
how long is the Cisco Unified IP IVR engaged?
During a normal call flow in the Cisco Unified Contact Center Enterprise solution, how long is the
Cisco Unified IP IVR engaged?
what is considered "Agent Handle Time"?
In the Cisco Unified Contact Center Enterprise solution, what is considered “Agent Handle Time”?
which behavior is expected of the system?
In a Cisco Unified Contact Center Enterprise deployment in which the agents are configured to
“auto answer” calls in their agent desk settings, which behavior is expected of the system?
Which statement is correct about the Erlang-C sizing calculation model?
Which statement is correct about the Erlang-C sizing calculation model?
What does the service level goal of 90/30 imply?
Erlang-C calculations require multiple inputs, including a target service level. What does the
service level goal of 90/30 imply?
What is the purpose of this tool?
Cisco provides an ACD Peripheral Gateway and a Cisco Unified Communications Manager
Peripheral Gateway to the Central Controller Bandwidth Calculator spreadsheet tool. What is the
purpose of this tool?