which of these three processes are common inputs to root cause analysis?
According to the ITIL® v3 framework, which of these three processes are common inputs to root
cause analysis? (Choose three.)
Which technique is used to set up an early warning system for impending service-level violations?
Which technique is used to set up an early warning system for impending service-level violations?
Which three of these factors are important information in a network change document?
Which three of these factors are important information in a network change document? (Choose
three.)
What would be your first major verification step after the upgrade?
A software upgrade is performed on some of the routers in a network. What would be your first
major verification step after the upgrade?
Click and drag the incident management task on the left into the proper order on the right.
which three statements are true with regard to effective problem management?
According to the ITIL® v3 framework, which three statements are true with regard to effective
problem management? (Choose three.)
Which of these network managers should be synchronized with the inventory manager in order to have the most up
Network inventory is polled once per week on Saturdays.
A new router is being installed on Sunday.
Which of these network managers should be synchronized with the inventory manager in order to
have the most up-to-date device list as soon as possible?
What should you do?
Your fault management system indicates that an “interface down” event was received five minutes
ago, followed by an “interface up” event three minutes later. What should you do?
What must you do to verify that this change had the desired results?
A customer complained about their network performance. You scheduled a change request that
will reroute their traffic through a different node to improve performance. What must you do to
verify that this change had the desired results?
what information would you make sure to have?
When you receive a change document for a network change, what information would you make
sure to have?