Which two SCCP call states support the CallBack softkey? (Choose two)

Which two softkeys can be offered on a Cisco IP Phone 7965, running SCCP firmware, when it is
in Connected Conference state? (Choose two)

What is the maximum number of configurable speed dial entries for a Cisco Unified 9971 IP
Phone?

Which two power saving parameters are available on a Cisco 9971 IP Phone only when it is
connected to a Cisco switch with the EnergyWise feature enabled? (Choose two)

An engineer notices that two Cisco utility Connection servers in a cluster are in split-brain mode.
The engineer corrects a network issue that allows the two servers to communicate again. Which
two statements describe negative effects of this event? (Choose two)

An engineer received this requirement from a service provider:
Diversion header should match the network DID “123456@company.com” for Call Forward and
transfer scenarios back to PSTN.
Which SIP profile configuration satisfies this request?

A collaboration engineer is designing an Cisco IM&P implementation to support instant messaging
logging for compliance. Which two external databases can be used to support that functionality?
(Choose two.)

A customer has a single Active Directory domain with users in various email domains. Each user
is associated to only one email domain. The customer wants their users to federate to external
organizations using their email addresses. What two methods are used to set up the integration
between Active Directory, Cisco Unified CM, and IM&P? (Choose two.)

Multiple Jabber for Windows users are having problems logging into the voicemail server. The
Cisco Unity Connection administrator has reset the password and emailed them the new
credentials, as well as the instructions about how to reset them in Jabber. The users cannot see
the Phone Accounts tab under Jabber settings to complete the instructions. Which two steps
resolve this issue? (Choose two.)

A Cisco Unified Contact Center Express manager wants to add database integration to the self-

service interactive voice response application. Which four types of licensing and database servers
support this requirement? (Choose four.)