Which Cisco Unified Contact Center Express core system software component communicates with
Cisco Agent Desktop for agent state control and call control?

Which Cisco Unified Contact Center Express data store contains CSQ information?

Which statement describes the call recording operation on Cisco Unified Contact Center Express
call agents that use Cisco IPPA?

A company that is using the Cisco Unified Contact Center Express Enhanced version requires that
selected types of agent calls are automatically recorded. Which call recording operation can be
used to satisfy this requirement?

Which Cisco Unified Contact Center Express script media step can invoke a VXML application to
retrieve and play prompts on-demand from an off-box location?

Which Cisco Unified Contact Center Express data store contains user scripts, grammars, and
documents?

Which two search scope options are removed from a directory handler when you check the “voice
enabled†check box? (Choose two.)

In Cisco Unity Connection, to which three configuration dialog boxes can a user assign a search
space? (Choose three.)

Which two categories are state-based greetings on Cisco Unity Express? (Choose two.)

In addition to SIP triggers, which two trigger types can invoke applications on Cisco Unity
Express? (Choose two.)