Which four of these items can be obtained from Call Detail Records? (Choose four)

Which of the following statements regarding BAT is valid? (Choose all that apply)

You are a network administrator at Certkiller . Your newly appointed Certkiller trainee wants to know what users must have when installing the Cisco IP SoftPhone application.
What will your reply be?

You are a CCM administrator at Certkiller . You want to add a new phone to the CCM database.
How would you accomplish this? (Choose two)

You are a CCM administrator at Certkiller . You want to import users into the CCM database using the BAT tool. Which file type can you use?

You have not yet set up a phone button template in CCM. With regard to the BAT tool, which of the following statements is true?

What is the user associated with when you install a SoftPhone?

A CCM administrator tested BAT on just a lab phone. After performing a phone button template update, the administrator called TAC to complain that the new button template would not appear.
What is the most likely problem?

Which Microsoft tool is the Cisco-approved way to create BAT .CSV files?

What needs to be checked on the user configuration page to allow a user to use the Cisco IP Soft Phone application?