What type of reason code is the "Lunch Break" code shown above?
The reason codes for the Cisco CTI OS Desktop clients are controlled by the registry keys of the CTI OS Server. What type of reason code is the “Lunch Break” code shown above?
which of the following tools?
In the Cisco Unified Contact Center Enterprise solution, reason codes are available for Cisco Agent Desktop deployments starting with the 7.1.1 release of Cisco Agent Desktop. Reason codes are assigned to agents using which of the following tools?
what is the expected result?
In a Cisco Unified Contact Center Enterprise deployment, with IP IVR for queuing, if the agent’s Cisco Unified Communications Manager subscriber fails, what is the expected result?
Which two options are purposes of the Call Type Manager?
The Cisco Unified ICM Call Type Manager is accessed from the ICM Script Editor. Which two options are purposes of the Call Type Manager? (Choose two.)
which three types of LDAP server information must be configured?
When installing Cisco Unified IP IVR version 4.0(1), which three types of LDAP server information must be configured? (Choose three.)
how do you transfer the caller to voice mail after the caller has already been placed in queue?
In a Cisco Unified Contact Center Enterprise solution using the Cisco IP IVR as a queue point, how do you transfer the caller to voice mail after the caller has already been placed in queue?
what are two options that the call may do?
In a typical Cisco Unified Contact Center Enterprise parent/child call flow, when a call is routed by the parent ICM to the child site and an agent is no longer available at that child, what are two options that the call may do? (Choose two.)
which of the following components do not need to be upgraded during the same maintenance window?
When performing an upgrade to Cisco Unified Contact Center Enterprise, which of the following components do not need to be upgraded during the same maintenance window?
Which two events require the use of a different call type to prevent double counting calls in reports?
In the Cisco Unified Contact Center Enterprise solution, it is possible to double count calls based on the way calls are routed. Which two events require the use of a different call type to prevent double counting calls in reports? (Choose two.)
Which item must be configured in ICM Configuration Manager for those statistics to be displayed?
A Cisco CTI Supervisor Desktop can display real-time statistics for Cisco Unified Contact Center Enterprise agents. Which item must be configured in ICM Configuration Manager for those statistics to be displayed?