what is the correct way to set up the TCP/IP default gateway?
When configuring the private Ethernet card for a Cisco Unified ICM Peripheral Gateway, what is the correct way to set up the TCP/IP default gateway?
how are service levels set for reporting?
In the Cisco Unified Contact Center Enterprise solution with Cisco Unified IP IVR, how are service levels set for reporting?
Which two are part of the configuration?
In the Cisco Unified Contact Center Enterprise solution with Cisco Unified IP IVR, the system is configured to handle calls routed to agents that the agent does not answer. Which two are part of the configuration? (Choose two.)
Which two statements are correct when configuring device targets in a Cisco Unified Contact Center Enterprise
Which two statements are correct when configuring device targets in a Cisco Unified Contact Center Enterprise solution? (Choose two.)
Which two options must be installed and configured for the Cisco ICM Central Controller to be active?
Which two options must be installed and configured for the Cisco ICM Central Controller to be active? (Choose two.)
Which option is not one of those tabs?
When creating a new ICM call routing script, a palette tool is available with the icons available for use in the script. The available nodes are grouped into four tabs. Which option is not one of those tabs?
What Cisco Unified ICM configuration object must exist before a Cisco Unified Communications Manager periphera
What Cisco Unified ICM configuration object must exist before a Cisco Unified Communications Manager peripheral can be specified in the PG Explorer configuration tool?
Which statement best describes how you would configure the supervisory assist function for all of the agents?
A Cisco Unified Contact Center Enterprise call center has a group of supervisors who handle supervisor assist calls from all agents, but do not take customer calls. Which statement best describes how you would configure the supervisory assist function for all of the agents?
What must also be configured?
When configuring the Cisco Unified Communications Manager PIM on the ICM Peripheral Gateway, the Service field contains a Host name. What must also be configured?
which of the following statements regarding the Cisco Agent Desktop server license is correct?
When installing a duplexed Cisco Unified Contact Center Enterprise solution with Cisco Agent Desktop, which of the following statements regarding the Cisco Agent Desktop server license is correct?