The Intelligent Network Call Routing Protocol of the Cisco Unified ICM system can function in which two of the following implementations? (Choose two.)

There are 20 agents in the Sales skill group and 10 agents in the Customer Service skill group. All agents are currently busy handling customer calls. All agents are also members of both the Sales and Customer Service skill groups.

Sales has 10 calls in queue, each with a priority of 5, and two calls in queue with a priority of 4. Customer Service has five calls in queue, each with a priority of 3. Which type of call will be delivered to the next available agent?

Which item is not used in configuring a Cisco ICM VRU PIM on the Peripheral Gateway?

In a Cisco Unified Contact Center Enterprise deployment, a trunk group is created in the Cisco Unified ICM Configuration Manager and associated with a peripheral. The trunk group peripheral number must match which of the following items?

Which Cisco Unified Contact Center Enterprise Script node is used to capture call flow data within the branches of the script and show the count in a report?

Which two of the following tools are required to add a Peripheral Gateway to the Cisco Unified Contact Center Enterprise? (Choose two.)

When installing Microsoft SQL Server for the Cisco Unified Contact Center Enteprise 7.0 release, which of the following settings is required for TempDB?

What is the correct installation order for the Cisco Agent Desktop in a Cisco Unified Contact Center Enterprise solution?

In a Cisco Unified Contact Center Enterprise deployment, the following have been created in the Cisco Unified Communications Manager:

There are two partitions:
UCCE – Contains CTI route points and agent phone DNs
INTERNAL – Contains CTI ports

There are three calling search spaces:
GW_CSS – Contains UCCE partition
CTI_CSS – Contains UCCE partition
AG_CSS – Contains UCCE and INTERNAL partitions

In this configuration, PSTN calls to CTI route points are failing to get into the Cisco Unified IP IVR for queuing treatment. Internal calls from agent phone to CTI route points get queuing treatment. What needs to be changed in the Cisco Unified Communications Manager to fix this issue?

Which is not a valid protocol for connecting Cisco Unified Communications Manager to a Cisco Voice Gateway?