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Category: 642-165

642-165 Unified Communications Contact Center Express Implementation(UCCX)

What is the minimum number of servers needed to support this configuration?

A Cisco Unified Contact Center Express deployment must have the following characteristics:

* High Availability
* Cisco Unified Contact Center Express 4.0
* two remote sites
* agent pool split evenly between both sites
* 3 concurrent supervisors
* 20 concurrent agents

agents using Cisco IP Phone Agent and Citrix terminals silent monitoring and recording in use no historical reporting during call center open hours What is the minimum number of servers needed to support this configuration?

How many Cisco Unified Contact Center Express hardware servers would be required for this Cisco Unified Contac

An Cisco Unified Contact Center Express 4.0 deployment requires support for 20 concurrently logged-in agents. The agents are split across two remote sites, and the high-availability Cisco CRS Engine, Database Server, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with Cisco Unified IP Phone 7960G and end-point monitoring. Very little recording and silent monitoring will be performed, and no historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. How many Cisco Unified Contact Center Express hardware servers would be required for this Cisco Unified Contact Center Express deployment?


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