Refer to the exhibit.

In a Cisco Unified Contact Center Enterprise deployment, call center agents report that calls drop
intermittently as soon as they answer the phone.
Callers who experienced the symptoms said they did not hang up, they were disconnected by the
system.
The Cisco Unified Communications Manager log files were examined during this failure, with
specific items noted.
Given these symptoms and the information in the log file, what is the most likely cause of this
problem?”

Refer to the exhibit.

Calls in a Cisco Unified Contact Center Enterprise system are failing when the system attempts to
queue the calls on the Cisco Unified IP IVR. A VRUCAP file was captured from the failed call.
Based on this log file, what are the possible causes for the call failing?

Refer to the exhibit.

In a Cisco Unified Contact Center Enterprise system, the call flow uses a Cisco Unified IP IVR
application to collect an Account ID and PIN from the caller as shown above. In testing this call
flow, the Cisco Unified ICM Call Routing Script is not receiving the digits entered by the caller.
What is the most likely cause of the problem?

Refer to the exhibit.

In a Cisco Unified Contact Center Enterprise deployment with the Outbound Option, the
CCM1_Cisco_Voice_Sales skill group did not receive any outbound calls on Tuesday between
8:30 a.m. and 9:00 a.m.
During this time frame the campaign was scheduled to begin at 8:30 a.m. and 10 (ten) agents
were logged into the skill group.
Based on the Cisco Unified ICM Admin Script that is used to control the outbound calling, what
could cause the group not to get any outbound calls?