Refer to the exhibit.

After reviewing the CTIOS log shown in the exhibit, identify the “final” agent state for these agent
IDs.
10771
99960
99920

Refer to the exhibit.

Given the highlighted error message in the Cisco Unified ICM Call Router Log Viewer, what is the
most appropriate configuration change to make to avoid the error?

Refer to the exhibit.

The Cisco Unified Communications Manager Peripheral Gateway is unable to connect and
activate the link to Cisco Unified Communications Manager. Review the log file from the Cisco
Unified Communications Manager JTAPI Gateway. What are two possible causes of this failure to
connect? (Choose two.)

In a Cisco Unified Contact Center Enterprise deployment, which three traces would you apply for a
Cisco Unified Communications Manager PIM in the Cisco Unified ICM PROCMON tool? (Choose
three.)

In a Cisco Unified Contact Center Enterprise deployment, calls are unable to reach the Cisco
Unified IP IVR for prompting or queuing. Which three tools and logs would be most useful in
troubleshooting this problem? (Choose three.)

In the Cisco Unified Contact Center Enterprise deployment, agents are reporting they are getting
two ACD calls from the system at once. Which three of these tools or logs would be useful to help
find the cause of this error? (Choose three.)

In the Cisco Unified Contact Center Enterprise solution, which command should be entered at the
command prompt to invoke the Cisco Unified ICM Support Tools command-line version of the
“Log Collection Utility” in interactive mode?

Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, Agent 180020 using
the Cisco Unified Communications Manager IP Phone with Extension 7220 is unable to log in to
the system.

Given the configuration in the exhibit, what changes need to be made to allow this agent to log in?

Refer to the exhibit.

In the distributed Cisco Unified Contact Center Enterprise design with multiple Cisco Unified
Communications Manager clusters as shown in the exhibit, what is the impact if Agent 2551
transfers a call, routed to that agent by Cisco Unified CCE, directly to Agent 1233 using the agent
extension 3311?

In the Cisco Unified Contact Center Enterprise system, there are several key utilities and
commands that can be used to verify the state of a logged in agent. Which two of these tools or
lines of syntax should be used to perform this test? (Choose two.)