Which tool is used to create the Cisco organization unit structure in Cisco Unified Contact Center
Enterprise 7.0(x) and 7.1(x)?

When a call is processed using the Ring No Answer dialed number in Cisco Unified Contact
Center Enterprise, what does the caller experience?

All of these statements about high availability with a Cisco Unified Intelligent Contact Management
(ICM) central controller are true except which one?

In the Cisco Unified Contact Center Enterprise solution, what is the impact on the system if
inbound call volume increases?

Which failure scenario in the Cisco Unified Contact Center Enterprise solution would stop all
processing and routing of contact center calls?

How are Cisco Unified Mobile Agents silent monitored by their supervisors at remote locations?

In the Cisco Unified Contact Center Enterprise Outbound Option 8.0 SIP Dialer, where does the
answering machine detection happen?

When call progress analysis is done in the voice gateway with the Cisco Unified Contact Center
Enterprise Outbound Option 8.0, which protocol is used to communicate the call progress status to
the dialer?

How does the Cisco Unified Contact Center Enterprise Outbound Option 8.0 impact Cisco Unified
Communications Manager sizing?

With the Cisco Unified Contact Center Enterprise Outbound Option 8.0, how many dialer ports are
supported per SIP Dialer?