What is the impact of routing a call to a non-agent phone in the Cisco Unified Contact Center
Enterprise solution?

What impact does the Cisco Unified Contact Center Enterprise 8.0(x) Mobile Agent option have on
the agent peripheral gateway?

Which of these statements must be true to provide silent monitoring for Cisco Unified Contact
Center Enterprise 8.0(x) mobile agents?

A Cisco Unified Contact Center Enterprise system is designed with geographic redundancy for the
central controllers (with separate call routers and loggers). At the Side A location, there are Call
Router A, Logger A, and a duplex pair of peripheral gateways (PG1A/PG1B). At the Side B
location, there are Call Router B, Logger B, and a duplex pair of peripheral gateways
(PG2A/PG2B). The visible network WAN between the two sites goes down while the private
network is operational.
Which of these is true?

Which Cisco Unified Contact Center Enterprise CTI Desktop option requires the use of VoIP
Monitor Server with SPAN port-based monitoring to support supervisor silent monitoring of agent
calls?

You need to design Cisco Unified Communications Manager 6.1(1) for normal calls and contact
center calls. The customer requirement is to have approximately 250 simultaneous MOH sessions.
What is the minimum server platform that you can use?

In a Cisco Unified Contact Center Enterprise customer design, there is a remote PSTN voice
gateway with a single T1 in a G.729 region. Calls will cross the WAN to reach one of 14 agents
using G.729 Cisco IP phones or be queued in one of 10 available Cisco Unified IP IVR ports
(configured for G.711). Which is the correct quantity and type of resource to support these calls in
this configuration?

In a Cisco Unified Contact Center Enterprise 7.5(1) design, the customer requires that its agents
be able to have personal lines (DID) as well as their agent extensions. Using the Cisco Unified
Communications Manager 6.1(1) partition feature, how should the following agent phone be
configured?
Agent ACD linE. 4000 (DN)
Agent DID linE. 5000 (personal line)
Partition: Personal – Allow personal calls
Partition: ACDDN – Allow Cisco Unified Contact Center Enterprise calls only

All of these statements correctly describe the role of voice gateways in Cisco Unified Contact
Center Enterprise deployments except which one?

Microsoft Windows Active Directory in Cisco Unified Contact Center Enterprise controls all of
these types of user access except which one?