Which steps are used to configure a calling search space in the Cisco Unified Communications Manager 6.1?
Which steps are used to configure a calling search space in the Cisco Unified Communications
Manager 6.1?
Which is the proper configuration of device pools and the Cisco Unified Communications Manager groups for redu
In a Cisco Unified Contact Center Enterprise design with a Cisco Unified Communications
Manager cluster with three nodes:
Publisher (PUB)
Subscriber 1 (Sub1)
Subscriber 2 (Sub2)
For 500 agents with 1:1 redundancy option, PG A and B connect to Sub1 and Sub2 respectively.
Which is the proper configuration of device pools and the Cisco Unified Communications Manager
groups for redundancy?
How could these phones be configured to provide a backup call routing strategy for the agents for maintenance/
In a Cisco Unified Contact Center Enterprise solution, the agent phones are set up with two lines:
DN 2XXX as the first line for ACD calls, and DN 3XXX as the second line for private/personal
calls. How could these phones be configured to provide a backup call routing strategy for the
agents for maintenance/outages of the UCCE system?
which statement is false?
In the Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR, which statement is
false?
which is the recommended practice to check for agent availability in the routing script with a route-select no
In a Cisco Unified Contact Center Enterprise using Unified IP IVR, which is the recommended
practice to check for agent availability in the routing script with a route-select node to minimize IP
IVR port usage?
Which item of information is needed to determine the number of labels required…?
Which item of information is needed to determine the number of labels required for a translation
route in the Cisco Unified Contact Center Enterprise solution with Cisco Unified IP IVR?
what must be configured and used in the script?
In the Cisco Unified Contact Center Enterprise solution, to move call control to the Cisco Unified IP
IVR in the Cisco Unified ICM routing script, what must be configured and used in the script?
which item does not need to be configured before activating the Peripheral Gateway?
When installing a Cisco Unified ICM Peripheral Gateway, which item does not need to be
configured before activating the Peripheral Gateway?
how is the JTAPI subsystem configured?
In the Cisco Unified IP IVR 4.0(x), how is the JTAPI subsystem configured?
Which is the correct installation order for the Cisco Agent Desktop in a Cisco Unified Contact Center Enterpri
Which is the correct installation order for the Cisco Agent Desktop in a Cisco Unified Contact
Center Enterprise solution?