When configuring a Cisco Unified Communications Manager dial plan to allow for dialing 911 or
placing other emergency calls, where should Urgent Priority be checked off in?

Which item is not used in configuring a Cisco ICM VRU PIM on the Peripheral Gateway?

When configuring the Cisco Unified Communications Manager PIM on the ICM Peripheral
Gateway, the Service field contains a Host name. What must also be configured?

When configuring the private Ethernet card for a Cisco Unified ICM Peripheral Gateway, what is
the correct way to set up the TCP/IP default gateway?

A Dialed Number Plan is configured in the Cisco Unified ICM configuration to manage and track
agent-initiated calls. Dialed Number Plan patterns can contain wildcard values. Which of the
following options is not acceptable to use in the wildcard pattern?

In a Cisco Unified Contact Center Enterprise deployment, a trunk group is created in the Cisco
Unified ICM Configuration Manager and associated with a peripheral. The trunk group peripheral
number must match which of the following items?

A Cisco CTI Supervisor Desktop can display real-time statistics for Cisco Unified Contact Center
Enterprise agents. Which item must be configured in ICM Configuration Manager for those
statistics to be displayed?

When creating a dialed number in the Cisco Unified ICM Configuration Manager, it is necessary to
select Permit Application Routing for which of the following?

In the Cisco Unified Contact Center Enterprise solution, agent reason and wrap up codes for a CTI
OS deployment are configured in which of the following components?

When creating a new ICM call routing script, a palette tool is available with the icons available for
use in the script. The available nodes are grouped into four tabs. Which option is not one of those
tabs?