In the Cisco Unified Communications Manager 4.1(x), what is the first step to create a new CTI
route point to be associated with a JTAPI user?

Which Cisco Unified ICM ConfigManager tool is used to enable Expanded Call Context variables?

Which Cisco Unified Contact Center Enterprise Script node is used to capture call flow data within
the branches of the script and show the count in a report?

What is the purpose of the Call Tracer function of the Cisco Unified ICM Script Editor?

When configuring the Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR, how is
the return on no answer configured for agents?

In the Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR, what is the required
Network VRU type?

The Cisco Unified ICM 7.2 implementation may require high-priority addressing on the servers if
QoS marking is performed at the network edge. Which of the following servers require high-priority
addresses identified on the visible network?

When installing Microsoft SQL Server for the Cisco Unified Contact Center Enterprise 7.0 release,
which of the following settings is required for TempDB?

Which Cisco Unified ICM Peripheral Gateway process and network connection is used to provide
synchronous state transfer between a pair of duplex Peripheral Gateways?

In order for the Cisco Unified ICM platform to provide reports on all the ICM routed calls handled
by agents on their extension, how must the ICM routing script be designed?