Which tool is used to create the Cisco Organization Unit structure in Cisco Unified Contact Center Enterprise
Which tool is used to create the Cisco Organization Unit structure in Cisco Unified Contact Center Enterprise 7.0.x and 7.1.x?
how should the following agent phone be configured?
In a Cisco Unified Contact Center Enterprise design, the customer requires their agents to have a personal line (DID) as well as their agent extension. Using the Cisco Unified Communications Manager partition feature, how should the following agent phone be configured?
Agent ACD line: 4000 (DN)
Agent DID line: 5000 (personal line)
Partition: Personal ?Allow personal calls
Partition: ACDDN ?Allow Cisco Unified Contact Center Enterprise calls only
What are the three primary factors affecting bandwidth sizing between a Webview client and a Webview server?
What are the three primary factors affecting bandwidth sizing between a Webview client and a Webview server? (Choose three.)
which three of these time intervals is data sent from the Cisco Unified Contact Center Enterprise Peripheral G
At which three of these time intervals is data sent from the Cisco Unified Contact Center Enterprise Peripheral Gateway to the Call Routers and Loggers? (Choose three.)
which two PG software processes manage the connectivity to the Cisco Unified Communications Manager cluster?
In the Cisco Contact Center Enterprise solution, which two PG software processes manage the connectivity to the Cisco Unified Communications Manager cluster? (Choose two.)
Which two functions are performed by the Cisco Unified Contact Center Enterprise CTI options for agents?
Which two functions are performed by the Cisco Unified Contact Center Enterprise CTI options for agents? (Choose two.)
controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?
Which one of the following types of traffic from the PG to the central
controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?
What is the maximum number of agents and interfaces supported on a standalone Media Routing Peripheral Gateway
What is the maximum number of agents and interfaces supported on a standalone Media Routing Peripheral Gateway in the Cisco Unified Contact Center Enterprise 7.1(2) solution?
Which two statements about QoS are not correct in the Cisco Unified ICM solution?
Which two statements about QoS are not correct in the Cisco Unified ICM solution? (Choose two.)
What two additional pieces of information are required?
In order to properly determine how many Cisco Voice Gateways are needed in a Cisco Unified Customer Voice Portal deployment, the following information is provided by the customer:
“We typically receive about 6000 calls a day, higher on Mondays. Each call lasts an average of four minutes once the caller is talking to an agent, and the average queue time is about five minutes. Also, there is about a one-minute prompt and collect activity when the call first arrives. All calls go to a single contact center, and the data center is located on-site. All the contact center agents are on Cisco Unified Communications Manager IP phones with Cisco Unified Contact Center Enterprise Cisco Agent Desktop.”
What two additional pieces of information are required? (Choose two.)