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how should the following agent phone be configured?

In a Cisco Unified Contact Center Enterprise design, the customer requires their agents to have a personal line (DID) as well as their agent extension. Using the Cisco Unified Communications Manager partition feature, how should the following agent phone be configured?

Agent ACD line: 4000 (DN)
Agent DID line: 5000 (personal line)

Partition: Personal ?Allow personal calls
Partition: ACDDN ?Allow Cisco Unified Contact Center Enterprise calls only

What two additional pieces of information are required?

In order to properly determine how many Cisco Voice Gateways are needed in a Cisco Unified Customer Voice Portal deployment, the following information is provided by the customer:
“We typically receive about 6000 calls a day, higher on Mondays. Each call lasts an average of four minutes once the caller is talking to an agent, and the average queue time is about five minutes. Also, there is about a one-minute prompt and collect activity when the call first arrives. All calls go to a single contact center, and the data center is located on-site. All the contact center agents are on Cisco Unified Communications Manager IP phones with Cisco Unified Contact Center Enterprise Cisco Agent Desktop.”

What two additional pieces of information are required? (Choose two.)