Arthur has purchased a new MacBook Pro and has decided to sell his MacBook. Both Macs have OS X Mountain Lion installed and iCloud configured with Arthur’s
Apple ID. What privacy precaution should he be aware of before selling his MacBook?

A prohibitory sign over an application’s icon in OS X Mountain Lion indicates that it is

A MacBook Pro with OS X Mountain Lion installed is unresponsive after login. Your customer would like to search online Apple Support articles about this issue.
How can she quickly accomplish this task?

A customer installed OS X Mountain Lion on his Mac Pro (Mid 2012) on a RAID Volume, but cannot enable FileVault 2. What is a likely cause of this issue?

Oliver just bought a new Mac with OS X Mountain Lion installed. Given the default system settings, which of the following applications will he be unable to open?

A user moves a file into a folder named “my stuff” and sees this message:
“You can put items into “my stuff,” but you won’t be able to see them. Do you want to continue? Other users with sufficient permissions will be able to use the items.”
This means the user’s folder permissions to “my stuff” have been set to

Which of the following is a valid choice in OS X Mountain Lion Security & Privacy settings for “Allow applications downloading from:”

Apple recommends the ________ volume format when setting up a Mac’s hard disk for normal use.

Mike’s iMac starts, but stops responding before it reaches the login screen. He does not have a recent backup of his data. You would like to help Mike verify the
startup volume, and repair it only if necessary. What is the best way to accomplish this task?

Which of the following is the indication that a Mac is loading system software?