Which customers would benefit from implementing Problem Management? (Select two.)
A.
customers who need to restore normal service operation in a timely manner
B.
customers who need to improve the first call resolution rate
C.
customers who need to provide a means to identify and eliminate underlying issues that cause
recurring incidents
D.
customers who need to provide an integration with the System Management solution that is
pro-active on issues
E. changes to resolve them
customers who need to manage the documentation process for Known Errors and identify the
Explanation: