Which CSR category allows a customer to habe HP replace a failed part under warranty at no
additional charge?

A.
CSR optional

B.
CSR Advance Unit Replacement

C.
CSR express

D.
CSR mandatory

Explanation:
Currently, HP identifies two types of Customer Self Repair parts – ‘Mandatory’ and ‘Optional’.
‘Mandatory’ requires standard warranty customers to perform part replacement or pay for HP
service. Self repair is optional for customers with an HP Care Pack or support agreement.
‘Optional’ allows the customer to perform partreplacement or have HP service personnel perform it
at no additional charge during the product warranty period.