What is the first step in selling Care and Usage Services to a Corporate, Enterprise, or Public
Sector customer?

A.
Understand the customer’s business drivers and establish from that the duration of services
needed,

B.
Understand the customer’s business drivers and define the impact of printing and personal
system downtime.

C.
Understand if the customer is outsourcing their printing and personal system support, and use
that to introduce the HP support value proposition.

D.
Understand the customer’s business model to define when they will need support and what
type of support HP can offer

Explanation: