What is the correct order of steps in the HP six-step troubleshooting process?

A.
Collect data, evaluate data, develop action plan, implement action plan, problem solved, and
implement preventative measures.

B.
Collect data, evaluate data, implement preventative measures, develop action plan, implement
action plan, and problem solved.

C.
Develop action plan, implement action plan, implement preventative measures, collect data,
evaluate data, and problem solved.

D.
Develop action plan, implement action plan, collect data, evaluate data, problem solved, and
implement preventative measures.

Explanation:

Reference:
http://redmondmag.com/articles/2006/02/01/troubleshooting–the-hp-way.aspx
(see the bulleted point after 3 paragraphs on the page)