How is an interaction created in Service Manager?
How is an interaction created in Service Manager? (Select two.)
Which field within the interaction determines the type of record that is created as a result of an escalation?
Which field within the interaction determines the type of record that is created as a result of an
escalation?
Which statement is true about forms in Service Manager and Service Desk?
Which statement is true about forms in Service Manager and Service Desk?
Where is the MySM home page activated?
Where is the MySM home page activated?
Which change category will be used to open an RfC and start the formal Change process?
Universal CMDB detects an unauthorized change to a CI. Which change category will be used to
open an RfC and start the formal Change process?
What is the correct path for Service Desk 5.0 customers migrating to Service Manager 9.20?
What is the correct path for Service Desk 5.0 customers migrating to Service Manager 9.20?
Which technology is used to connect to Service Manager and SQL Server?
Which technology is used to connect to Service Manager and SQL Server?
Which RDBMSs are supported on UNIX with Service Manager running on a Windows operating system?
Which RDBMSs are supported on UNIX with Service Manager running on a Windows operating
system? (Select two.)
Which integration methodologies exist in Service Manager to send and receive emails?
Which integration methodologies exist in Service Manager to send and receive emails? (Select
two.)
which statement is true about sending alerts and notifications to operators?
When using a custom calendar definition to determine the work schedule, which statement is true
about sending alerts and notifications to operators?