Which ServiceCenter application release level can be upgraded directly to Service Manager 9.20?

Which database rights does the user on all supported RDBMSs need in order to install Service
Manager and load data for the first time?

Which module does not have the ability to handle approvals?

THE HP BTO integration is more robust with the launch of Service Manager 9.2x. Which major
integrations were introduced or improved with this release? (Select two.)

Which URLs are available for the Service Manager Web Tier? (Select three.)

What is the purpose of the Service Request Catalog (SRC) client?

In the System Information record, you can configure company contact information and format
restrictions for passwords. Which additional settings can you configure in the System Information
record? (Select two.)

When Service Manager has an integration with UCMDB, an extra tab appears on the CI form, the
so called Actual State. The Actual State of a CI may differ from the CI Authorized state. Which of
the following statements is true? (Select two.)

A customer asks you to populate the location table with data specific to the customer’s company.
Which Service Manager utilities can be used to meet this requirement? (Select two.)

When a ticket is closed, a customer wants several questions asked to collect more information
about the resolution. Which Service Manager utilities can be used to accomplish this? (Select
three.)