An administrator has asked the help desk to reset a virtual desktop in newly created Desktop Pool B. The help desk user logs in to the View Administrator,
but only the previously existing Desktop Pool A is available.
What is causing this issue?
Help desk user accounts can only be assigned to a single pool at a time.
The help desk user’s account does not have the appropriate permissions in vCenter Server.
The help desk user cannot see Desktop Pool B because provisioning is disabled on the pool.
The help desk user’s account has only been granted privileges to see Desktop Pool A.