Scenario
Please read this scenario prior to answering the Question You have been assigned the role of Chief
Enterprise Architect within a leading outsourcing services company. The company has over 20,000
outsourcing professionals and works on some of the world’s largest outsourcing projects.
Outsourcing services include business processes, infrastructure, and service management. The
company also provides business consulting services. With numerous service areas and a large
number of diverse engagements in progress at any given time, overall engagement management
within the company has become challenging. The company does not want to risk Its outstanding
reputation or its international certifications and CMM ratings. The company has an established an
Enterprise Architecture program based on TOGAF 9, sponsored jointly by the Chief Executive Officer

and Chief Information Officer. An Architecture Board has been formed comprised of IT staff
executives and executives from the major service areas and consulting practice. The Enterprise
Architecture (EA) team has been working with the Strategic Planning team to create a strategic
enterprise architecture to address these issues. The EA team has defined a framework and held
workshops with key stakeholders to define a set of architecture principles to govern the architecture
work. They have completed an Architecture Vision at a strategic level and laid out Architecture
Definitions for the four domains. They have set out an ambitious vision of the future of the company
over a five-year period. This includes a solution architecture including three distinct transformations.
The CIO has made it clear that prior to the approval of the detailed Implementation and Migration
plan, the EA team will need to assess the risks associated with the proposed architecture. He has
received concerns from some of the vice presidents across the company that the proposed
architecture may be too ambitious and they are not sure it can produce sufficient value to warrant
the attendant risks. Refer to the Scenario You have been asked to recommend an approach to satisfy
these concerns. Based on TOGAF, which of the following is the best answer?

Scenario
Please read this scenario prior to answering the Question You are serving as the Lead Architect for a
chain of convenience stores, operating as a franchise, which has over 5000 retail outlets throughout
the Asia-Pacific region. The stores operate 24 hours a day and 7 days a week and rely on point-ofsale technology to manage their inventory. – – – – Stores place all orders on-line. The back-office
systems collect realtime data to support ordering and product selection decisions including the
tailoring of product assortment based on sales history, customer demographics as well as the next
clay’s weather forecast. In many cases, several stores are located in neighboring areas. This strategy
makes distribution to each store cheaper, as well as making multiple deliveries per day possible. An

Enterprise Architecture practice exists within the company, with the CEO and CIO as joint sponsors.
They have decided to adopt TOGAF 9 within the practice and the first project is to restructure the
Enterprise Architecture so that it can better accommodate the changing strategies within the
company and also better respond to changes in economic and technical environments. The CIO has
stated that the following issues need to be addressed in the restructuring: The systems should be
able to withstand any unforeseen disruptions which might affect day to day operations. This is highly
critical for ensuring high levels of customer satisfaction and maintaining and growing revenue.
Dependencies between the application components, the application platform, and technology
infrastructure should be minimal and well defined. This will facilitate scalability and ease of
enhancement of the service offerings. The company is adopting the ARTS Operational Data Model
and Data Warehouse Model from the National Retail Federation. This will address past problems
with data quality and inconsistent data . To remain competitive, new products and promotions must
undergo market trials and if these are successful, deployed across the retail chain. Information
systems must be able to manage changes and updates without undue delays. Refer to the Scenario
[Note: You should assume that the company has adopted the example set of principles that are
listed and defined in TOGAF, Section 23.6. You may need to refer to Chapter 23 of the reference text
in order to answer this question.] You have been asked to identify the most relevant architecture
principles for the current situation. Based on TOGAF, which of the following is the best answer?
[Note: The ordering of the principles listed in each answer is not significant.]

Scenario
Please read this scenario prior to answering the Question You are serving as the Lead Architect for
the enterprise architecture team at a large multinational aerospace and defense company. The
company has grown rapidly by acquisition and has inherited numerous different procurement
processes and related IT systems. Several procurement processes have had problems related to the
timing of purchases, which has led to excess inventory. The Vice President in charge of Supply Chain
Management has made the decision to consolidate and reduce redundant procurement processes
and systems. The company will move to a “Just-in-time” procurement system so as to keep inventory
costs low. TOGAF 9 is used for internal Enterprise Architecture activities. This project is using an
iterative approach for executing the Architecture Development Method (ADM). At present, there are
no particularly useful architectural assets in the Architecture Repository that are related to this
initiative. All assets will need to be acquired, customized, or created from scratch. The company
prefers to implement commercial off the shelf package applications with little customization. The
CIO, who is the project sponsor, has stated that she is not concerned about preserving the existing

procurement processes or systems. The architecture development project has completed the
Preliminary Phase and has started a number of iteration cycles to develop the Architecture. As a
packaged application is being considered, the next iteration will include both the Business and
Application Architectures. Key stakeholder concerns that should be addressed by these architectures
include: 1. What groups of people should be involved in procurement-related business processes? 2.
What are the overall lifetimes of the Request for Proposal and Purchase Order business objects? 3.
What non-procurement applications will need to be integrated with any new procurement
applications? Refer to the Scenario [Note: You may need to refer to Chapter 35 of the reference text
in order to answer this question.] You have been asked to identify the most appropriate catalogs,
matrices, and diagrams to support the next iteration of Architecture development. Based on TOGAF,
which of the following is the best answer?

Scenario
Please read this scenario prior to answering the Question Your role is that of Lead Enterprise
Architect within the staff headquarters of a large hotel chain. The chain manages over 500 hotels
across North America and Canada, with another 230 hotels internationally in the United Kingdom,
Europe, Australia and New Zealand. Unlike other hotel chains, which are often a mix of companyowned and franchised units, each hotel in the chain is an independently owned and operated
franchise. Many of the hotels use the same internal IT systems that they used before they joined the
franchise. Until recently, the only requirement that has been placed on each hotel is that they use a
standard financial reporting system to report their financial results to the headquarters on a weekly
basis. The CEO of the chain has stated his concerns about the inefficiencies of the current approach
and identified the need to change. He has defined a new strategic vision that will enhance the
business by providing its franchisees new support services including worldwide reservations, global,
national and regional marketing as well as consolidated financial, logistics, and yield management.
This strategy is part of the long-term commitment to enhance the brand image and drive superior
revenue for the chain. He has also stated that he expects improved financial results by the end of the

current fiscal year. These changes will provide the chain with improved utilization of its capacity and
more efficient operations. The addition of a corporate-wide data warehouse will provide analytics
that will enable the marketing group to improve its ability to target advertising into key national and
regional markets to improve yields. The chain has a mature enterprise architecture practice based in
its headquarters and uses TOGAF 9 as the method and guiding framework. The CIO is the sponsor of
the activity. In planning this change, the Chief Architect engaged the services of a well-known
consulting firm that specializes in business strategy. An initial study has been conducted to identify
the strategic changes needed to implement the CEO’s vision. This recently completed with approval
of a strategic architecture encompassing the entire chain, including detailed requirements and
recommendations. Based on the recommendations from the initial study, the chain has taken the
decision to adopt a packaged suite of integrated applications that is tailored to the needs of the
hospitality industry. Refer to the scenario You have been asked by the Chief Architect to propose the
best approach for architecture development to realize the CEO’s vision. Based on TOGAF, which of
the following is the best answer?

Scenario
Please read this scenario prior to answering the Question You are serving as the Lead Architect for
an insurance company, which has been formed through the merger of three previously independent
companies. The company now consists of three divisions with the same names and division
headquarters as their predecessors. The lack of integration between the three divisions has
increasingly caused problems in the handling of customer and financial information. The inability to
share information has resulted in lost opportunities to “leverage the synergies” that had been
intended when the company was formed. At present, each division maintains its own applications.
Despite an earlier initiative to install a common application to manage customer, products, and
claims Information, each division has different ways of defining these core elements and has
customized the common application to the point where the ability to exchange information is
difficult, costly, and error-prone. As a result, the company has made the decision to introduce a
common web portal, contact center software suite, and document management system. Also the
company has selected a single enterprise-wide customer relationship management (CRM)
application to consolidate information from several applications that exist across the divisions. The
application will be used by each of the divisions and accessed by third party partners through well
defined interfaces. The Corporate Board is concerned that the new application must be able to
manage and safeguard confidential customer information in a secure manner that meets or exceeds
the legal requirements of the countries in which the company operates. This will be an increasingly
important capability as the company expands its online services in cooperation with its partners. The
CIO has formed an Enterprise Architecture department, and one of the primary goals in its charter is
to coordinate efforts between the implementation team and the migration teams in each division.
The CIO has also formed a cross-functional Architecture Board to oversee and govern the
architecture. The company has an existing team of security architects. TOGAF 9 has been selected as
the core framework for use for the Enterprise Architecture program. The CIO has endorsed this
choice with the full support of top management. Refer to the Scenario In the Preliminary Phase you
need to define suitable policies and ensure that the company has the appropriate capability to
address the concerns of the Corporate Board. Based on TOGAF, which of the following is the best
answer?