###BeginCaseStudy###
Case Study: 2
City Power & Light
Scenario:
You are an enterprise desktop support technician for City Power & Light. City Power &
Light is a utility company. The company has a main office and a branch office. The main
office is located in Toronto. The branch office is located in Boston. The main office has
1,000 employees. The branch office has 10 employees.
Active Directory Configuration
The network contains a single Active Directory domain named cpandl.com. The functional
level of the forest is Windows Server 2008 R2.
Server Configuration
All servers run Windows Server 2008 R2. The relevant servers in the main office are
configured as shown in the following table.

All computers in the main office are configured to use DHCP. All computers in the branch
office are configured to use static IP addresses.
User Information
• All user accounts are standard user accounts.
• All client computers run Windows 7 Enterprise.
• Each portable computer has a PPT P-based VPN connection to the internal network.
Corporate Security Guidelines
• All users must be granted the least privileges possible.
• All locally stored documents must be encrypted by using Encrypting File System
(EFS).
• The hard disk drives on all port able computers must be encrypted by using Windows
BitLocker Drive Encryption (BitLocker).
• All encryption certificates must be stored on smart cards.
###EndCaseStudy###

The company implements a data recovery agent (DRA) for Bitlocker. A portable computer fails. The
help desk reports that it is unable to use the DRA to recover the data from the computer’s hard disk
drive. You need to ensure that the DRA can be used to recover data from the hard disk drives of all
portable computers. Which tool should you use?

A.
CertUtil.exe

B.
Cipher.exe

C.
Manage-bde.exe

D.
SDelete.exe

Explanation:
http://technet.microsoft.com/en-us/library/dd875513(WS.10).aspx