You work as a desktop support technician at ABC.com. The ABC.com network consists of a single
Active Directory domain named ABC.com. All servers on the network have Microsoft Windows
Server 2008 installed and all workstations have Microsoft Windows 7 installed.
The Research and Development department is working on a confidential project. The hard disks of
ABC.com’s workstations have BitLocker configured for data encryption. The BitLocker password is
stored on a USB drive. All encrypted workstations make use of Trusted Platform Model (TPM)
chips on their motherboards.
A member of the Research and Development department, named Amy Wilson, has been assigned
a workstation named ABC-WS680.Amy Wilson reports that she was not able to start ABC-WS680
due to a problematic TPM chip.
You have been instructed to recover the encrypted data from ABC-WS680.
Which of the following actions should you take?

A.
You should consider replacing the motherboard on ABC-WS680 with a motherboard that has
the same brand of TPM chip.

B.
You should consider updating the BIOS on ABC-WS680.

C.
You should consider making use of the BitLocker password from to access the BitLocker Drive
Encryption Recovery console on ABC-WS680.

D.
You should consider running WinRE on ABC-WS680.

Explanation:
When the BitLocker is used in TPM only mode, it uses TPM hardware to validate the
integrity of the workstation and the Operating System. If the TPM is missing or changed, then to
recover data, you need to enter the BitLocker Drive Encryption Recovery console on the
workstation by using the 40 digit recovery key or password stored on the USB drive to recover the
data.