You work as the help desk support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com.
A user named Andy Booth reports that after upgrading his computer from Windows 98 to Windows XP Home Edition, he is unable to log on to the domain from the welcome screen.
You must make sure that Andy Booth is able to log on to the domain.
Which of the following is a task that you should instruct Andy Booth to execute?

You are a desktop support technician for your company. A user in the sales department creates a folder named SalesDocs on his Windows XP Professional computer. The folder contains files that will be read by other members of the sales department. All department members belong to a domain global security group named Sales.
The user opens the properties of SalesDocs and selects the Share this folder on the network check box. He immediately reports that all network users are able to open the files in SalesDocs.

You need to instruct the user how to ensure that only members of the Sales group can access the files in SalesDocs.

What are two possible ways for the user to achieve this goal? (Each correct answer presents a complete solution. Choose two.)

You are a desktop support technician for your company. The company recently replaced one user’s Windows 2000 Professional client computer with a new Windows XP Professional computer. The computer is a member of a workgroup.

The user reports that the new computer does not allow him to specify individual user permissions for a new shared folder he created on his computer. He was able to specify individual permissions on his Windows 2000 Professional computer.

You need to ensure that the user can specify individual user permissions for the shared folder.

What should you do?

You are a desktop support technician for your company. A user uses a printer that is attached locally to his portable Windows XP Professional computer. The printer is connected by a USB cable.

The user reports that the printer is not printing. The user states that he can see four print jobs in the print queue, but that none of them are printing.

You discover that the user recently returned from a business trip and reconnected the printer. The user printed several documents while on the business trip, and those documents are waiting in the print queue.

You need to ensure that the printer functions properly and prints the four waiting print jobs.

What should you do?

You are a desktop support technician for your company. A user in the sales department frequently accesses a shared folder named \Server01SalesDocs. The user asks if he can include this location in My Computer for quick access.

You need to ensure that the shared folder is listed in My Computer only for this user’s client computer.

What should you do?

You are a desktop support technician for your company. All client computers run Windows XP Professional.

A user in the marketing department has a CD-RW device in his computer. The user reports that he is not able to write data to a CD by using his CD-RW device. The user has 400 MB of data waiting to be written to the CD. The user reports that when he places a blank CD-RW disc in the CD-RW device, no data is
written to the disc. The user has attempted to use five different CD-RW discs, but the data is not written to the disc.

You need to enable the user to write the data to the CD-RW disc.

What should you do?

You are a desktop support technician for your company. All client computers run Windows XP Professional.

Users in the marketing department take their portable computers to a conference room for a weekly meeting. Because these meetings can last a long time, the users need a simple method to manually place their computers in a low-power state. They also need their computers to start as quickly as possible.

You need to configure the computers to meet these requirements.

What should you do?

You are a desktop support technician for your company. All client computers run Windows XP Professional.

A user named Andre installs a high-speed color printer on his computer by using a built-in Windows XP Professional driver. He shares the printer so that a user named Stefanie can print to the new printer.

Andre and Stefanie report that they cannot print pages in color on the new printer. On Andre’s computer, you install a printer driver from the CD-ROM provided by the manufacturer. However, the output is still black-and-white.

You need to ensure that Andre and Stefanie can print in color on the new printer.

What should you do first?

You are a desktop support technician for your company. A user installs a new application and an updated video driver on her Windows XP Professional computer. The user reports that after she restarts the computer, the display is distorted.

You need to ensure that the user can run other applications without video distortion while you find the correct device driver.

What should you do?

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2) and are part of an Active Directory domain.

A user reports that he recently began using a docking station when he works at his desk. When he docks the computer, he connects an external keyboard, mouse, and monitor to it. When he is away from the office, he uses the built-in LCD panel, keyboard, and touchpad.

When the user docks the computer in his office, he has difficulty using the touchpad, and the LCD panel does not work correctly. He needs to use the portable computer in and out of the office.

You instruct the user to create a hardware profile and install a driver. Which set or sets of actions should you instruct the user to perform? (Choose all that apply.)