You work as the help desk support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com.
A user named Mia Hamm reports that her Windows XP Professional client computer is unable to connect to any network resources. Mia Hamm informs you that she reported this problem to another technician earlier today, who made a change to her TCP/IP configuration. Mia Hamm’s computer is still, however, unable to connect to any network resources.
The exhibit below shows the new TCP/IP configuration for Mia Hamm’s computer.

After a brief investigation, you confirm that the TCP/IP address of Mia Hamm’s computer is valid for the subnet that contains her computer. The Domain.com network does not include a DHCP server.
Which of the following is the action that you should perform to make sure that Mia Hamm’s computer is able to connect to network resources?

You work as a desktop technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. The Domain.com network contains ten Windows 2000 Server computers, 500 Windows XP Professional client computers and 1,000 Windows 2000 Professional client computers.
Domain.com consists of a Finance department. A Domain.com employee named Mia Hamm works in the Finance department. Domain.com contains a Windows XP Professional workstation named Certkiller -WS271. Mia Hamm is using this computer. Mia Hamm uses a Word document to store all her files in a folder named MiaDocs. The files contain critical information. Mia Hamm does not want the other users to read the files in MiaDocs. Mia Hamm then contacts you to ask the best way to protect her files in MiaDocs.
Which method should Mia Hamm use?

You work as a desktop support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run Windows XP Professional.
The Domain.com network contains a print server named Certkiller -PR11.
Certkiller -PR11 has a single Laser Jet printer that is used exclusively by the Accounts department. At the end of every month, the manager of the Accounts department prints urgent reports that must be presented to the CIO. However, when other users in the Accounts department also use the printer, the manager’s print jobs are queued and he has to wait before his print jobs are completed.
You need to ensure that the manager’s print jobs are completed as soon as possible while allowing other members from the Accounts department to continue using Certkiller -PR11.
What should you do?

You work as a help desk support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run either Windows XP Professional.
You replace the video adapter card on a client computer named Certkiller -WS271. When you restart Certkiller -WS271, the New Hardware Wizard detects the new video adapter and installs the default drivers for the video adapter. However, you discover that you cannot change the screen resolution from 640×800 to a higher resolution.
You obtain the latest drivers for the video adapter card from the vendor’s Web site and install it on Certkiller -WS271. However, when you restart the computer, the monitor displays a black screen and does not display the log on dialog box.
You need to remove the video adapter divers on Certkiller -WS271 as quick as possible. What should you do?

You work as a help desk support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run either Windows XP Professional or Windows 98.
A Domain.com user named Andy Reid works on a Windows 98 client computer named Certkiller -WS271. The new Domain.com policy states that all client computers are to be upgraded to Windows XP Professional. You upgrade Andy Reid’s Certkiller -WS271 client computer to Windows XP Professional. While performing the upgrade on Certkiller -WS271, you discover that the screen resolution is 640 x 480 and 16 colors.
To fully take advantage of the Windows XP Professional functionality Andy Reid wants to view the background pictures and the GUI that Windows XP Professional makes available. Now you need to change the resolution and add more colors so as to enable Andy Reid to take advantage of the Windows XP Professional functionality. However, you are unable to do so.
What should you do to enable Andy Reid to view the background pictures properly?

You work as the help desk support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com.
A user named Mia Hamm recently had her client computer upgraded from Windows 98 to Windows XP Professional. Mia Hamm reports that it takes longer for windows, menus, submenus, and other user interface features to open after the upgrade. She would like them to open faster.
Which of the following is the task that will allow you to ensure that windows and menus open faster?

You work as the help desk support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All client computers on the Domain.com network were recently upgraded from Windows NT Workstation 4.0 to Windows XP Professional.
An administrator at Domain.com, named Andy Reid, configures a shortcut for an application named App2. Andy Reid then configures the shortcut so that App2 will run in compatibility mode. A short time later, various users report that the display for App2 becomes garbled, or that their computers do not display the applications.
Which of the following is a task that you should execute to reconfigure each computer so that App2 displays correctly?

You work as the help desk support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All client computers on the Domain.com network run Windows XP Professional, and are equipped with a Pentium III 999 MHz processor, 256 MB of RAM, and a 40-GB hard disk.
A user named Clive Wilson reports that more or less two hours after turning on his computer and running several applications, the computer and applications are very slow to respond. Clive Wilson also receives the following message.

After monitoring Clive Wilson’s compute for a few days, you notice that This same message appears every day two hours after starting his computer and running several applications.
Which of the following is the task that you should carry out discover the most probable source of this message?

You work as the help desk support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com.
Domain.com employs Windows XP Professional as their mainstream desktop Operating System. You are required to install Windows XP Professional on a new client computer and have it join a domain during the setup process. The network administrator is currently on vacation, and you are unable to contact him. You also do not have the privileges to create computer accounts during the setup process.
With the above in mind, which is the option that you should take now?

You work as the help desk support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com.
Domain.com employs Windows XP Professional as their mainstream desktop Operating System. You are required to install Windows XP Professional on a new client computer and have it join a domain during the setup process. The CIO at Domain.com just informed you that the network administrator has been dismissed.
Which of the following is the task that you should complete to meet the requirements?