What should you do to ensure that the USB hard disk can function properly when connected to the USB hub on the
You work as the network administrator at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows Server 2003 and all client computers run Windows XP Professional.
The entire Domain.com users Finance department use both desktop and portable computers. Each computer in the research department has a four-port USB hub for I/O devices.
A Domain.com user named Rory Allen is a member of the Finance department.
One morning Rory Allen purchases and connects a portable USB hard disk to the USB hub attached to his portable computer. However, the port on the USB hub shuts down and the hard disk does not function. The USB hard disk functions properly when it is attached to the USB hub connected to the user’s desktop computer. All other USB devices function properly when they are attached to the portable computer’s USB hub.
What should you do to ensure that the USB hard disk can function properly when connected to the USB hub on the user’s portable computer?
What should you do?
You are a desktop support technician for your company. All client computers run Windows XP Professional. All users use Microsoft Internet Explorer as their Web
browser.
Robert and Laura are Web developers for the company. Robert is developing a Web application on his computer. His computer is named RobertPC.
Laura reports that she cannot access the Web application hosted on Robert’s computer. When she attempts to access Robert’s Web application by using Internet Explorer, she receives the following error message: “DNS or Server Error.”
You find out that Robert can access the Web application on his computer, as well as all resources on the network. When you run the ping command from your computer, you cannot connect to Robert’s computer. When you attempt to access Robert’s Web application from your computer by using Internet Explorer, you receive the following error message: “DNS or Server Error.”
You need to ensure that Laura can access the Web application on Robert’s computer.
What should you do?
What should you ask an administrator to do?
You are a desktop support technician for your company. A user reports that his Windows XP Professional client computer cannot connect to Internet Web sites. You confirm that the user’s computer can connect to all internal resources by name.
You can use your Windows XP Professional client computer to connect to an Internet Web site by using its IP address, but you cannot connect by using its name. You discover that all network users are having the same problem.
Another technician informs you that a new firewall was installed the previous evening.
You need to ensure that all users can connect to Internet Web sites.
What should you ask an administrator to do?
Which action or actions should you instruct the users to perform?
You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2). All users use Microsoft Internet Explorer as their Web browser.
Some of your company??s external Web sites have pop-up windows. After installing SP2, users cannot display these pop-up windows.
The users need to be able to display the pop-up windows.
Which action or actions should you instruct the users to perform? (Choose all that apply.)
What should you do next?
You are a desktop support technician for your company. A user named Susan reports that she is unable to connect to network resources from her Windows XP Professional client computer.
You verify that the network cable is correctly connected to Susan’s client computer. All other users can connect to network resources.
You need to ensure that Susan’s computer can communicate on the network.
What should you do next?
What should you instruct the user to do?
You are a desktop support technician for your company.
A user using a portable computer states that when he is away from home, he needs to use a dial-up connection to his ISP. When he accesses Web pages by using the dial-up connection, it takes a long time to load the pages. He attempts to display only the text on the page, but he has to wait for the entire page to load.
The user needs to access Web pages more quickly.
What should you instruct the user to do?
Which two actions should you perform?
You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2) and are part of an Active Directory domain.
A remote user has difficulty configuring her computer. She needs you to make the changes on her computer. You can make the changes, but the user is not at the same location as you.
You need to take control of the user??s computer.
Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)
What should you do?
You are a desktop support technician for your company. All client computers run Windows XP Professional.
A user reports that he cannot send or receive e-mail messages on his computer. He also reports that he cannot sign in to Windows Messenger.
You need to ensure that the user can send you a Remote Assistance invitation so that you can help him with his computer.
What should you do?
What should you do?
You are a desktop support technician for your company. All client computers run Windows XP Professional. All users use Microsoft Internet Explorer as their Web
browser.
Robert and Laura are Web developers for the company. Robert is developing a Web application on his computer. His computer is named RobertPC.
Laura reports that she cannot access the Web application hosted on Robert’s computer. When she attempts to access Robert’s Web application by using Internet Explorer, she receives the following error message: “DNS or Server Error.”
You find out that Robert can access the Web application on his computer, as well as all resources on the network. When you run the ping command from your computer, you cannot connect to Robert’s computer. When you attempt to access Robert’s Web application from your computer by using Internet Explorer, you receive the following error message: “DNS or Server Error.”
You need to ensure that Laura can access the Web application on Robert’s computer.
What should you do?
What should you instruct the users to do?
You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2).
A user reports that she cannot access a specific Web site correctly. You check with other users, and they cannot access the site either. This problem did not occur before SP2 was installed on all the client computers.
The users need to be able to access this site successfully.
What should you instruct the users to do?