You are a desktop support technician for your company. All client computers run Windows XP Professional. All users use Microsoft Internet Explorer as their Web browser.
Users access the Internet Web site for Wide World Importers. Wide World Importers uses a digital certificate to secure the information on the Web site.

A new user reports that she cannot access the Wide World Importers Web site by typing www.wideworldimporters.com in the Address bar in Internet Explorer.

You need to ensure that the user can access the Wide World Importers Web site.

What should you do?

You are a desktop support technician for your company. The network includes a Windows 2000 Server computer named Server1 that runs Routing and Remote Access. Server1 accepts dial-up connections and VPN connections. The network has two remote access policies, and the policy for VPN connections has a higher priority than the policy for dial-up connections.

One of the company executives needs to access his files stored on the network while he travels. The executive uses a portable computer running Windows XP Professional. The executive currently has a dial-up connection named LocalISP that allows him to use a local phone number for a national ISP.

You need to configure a connection to ensure that the executive can access his files by using the most secure form of data encryption regardless of his location. The new connection must allow for the use of the existing dial-up connection.

Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

You are a desktop support technician for your company. A user reports that his Windows XP Professional client computer cannot connect to Internet Web sites. You confirm that the user’s computer can connect to all internal resources by name.

You can use your Windows XP Professional client computer to connect to an Internet Web site by using its IP address, but you cannot connect by using its name. You discover that all network users are having the same problem.

Another technician informs you that a new firewall was installed the previous evening.

You need to ensure that all users can connect to Internet Web sites.

What should you ask an administrator to do?

You are a desktop support technician for your company.

A user using a portable computer states that when he is away from home, he needs to use a dial-up connection to his ISP. When he accesses Web pages by using the dial-up connection, it takes a long time to load the pages. He attempts to display only the text on the page, but he has to wait for the entire page to load.

The user needs to access Web pages more quickly.

What should you instruct the user to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2). All users use Microsoft Internet Explorer as their Web browser.
Some of your company??s external Web sites have pop-up windows. After installing SP2, users cannot display these pop-up windows.

The users need to be able to display the pop-up windows.

Which action or actions should you instruct the users to perform? (Choose all that apply.)

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2). All users use Microsoft Internet Explorer as their Web browser.

While viewing a Web page, a user was prompted to download a plug-in so that he can view the page correctly. Since installing the plug-in, the user cannot display any other Web pages correctly. The user restarted his computer to solve the problem, but it did not help.

The user needs his Web browser to work correctly.

Which action or actions should you instruct the user to perform? (Choose all that apply.)

You are a desktop support technician for your company. A user named Susan reports that she is unable to connect to network resources from her Windows XP Professional client computer.
You verify that the network cable is correctly connected to Susan’s client computer. All other users can connect to network resources.

You need to ensure that Susan’s computer can communicate on the network.

What should you do next?

You are a desktop support technician for your company. All client computers run Windows XP Professional. Each client computer is configured to support a USB mouse.

A user reports that she installed a new scheme for the mouse, but now the mouse does not work.

You need to ensure that the mouse works again as soon as possible.

What should you do?

You are a desktop support technician for your company.

A new user reports that she cannot open applications by double-clicking the icons on her desktop. When she clicks an icon, it displays only a menu. You ask the user to test the functionality by using the keyboard commands, and it works correctly. The user states that she presses the mouse button with her index finger as illustrated in the user??s manual, but she has the mouse on the opposite side of her desk.

What is the most likely cause of the problem?

You are a desktop support technician for your company. A user named Bruno uses a Windows XP Professional portable computer.

Bruno reports that when the computer is undocked, it occasionally displays the following error message:
“ZPDRV.DLL failed to load.” You discover that the ZPDRV.dll file is used by an external storage device that is connected to Bruno’s docking station. The error message does not appear when the computer is
docked.

You need to ensure that the error does not occur on Bruno’s computer. You also need to ensure that the storage device continues to function correctly when Bruno’s computer is docked.

What should you do?