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Category: 70-271

Exam 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System

What should you do to ensure that the mouse works again as soon as possible?

You work as the network administrator at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows Server 2003 and all client computers run Windows XP Professional. Each client computer is configured to support a USB mouse.

A Domain.com user named Rory Allen reports that he installed a new driver for his mouse, but now the mouse does not work.
What should you do to ensure that the mouse works again as soon as possible?

What command or tool should you use if you want to go ahead?

You work as the network administrator at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows Server 2003 and all client computers run Windows XP Professional.
You have received instruction from the CIO to scan all of the protected files in your XP computer to verify their versions.
What command or tool should you use if you want to go ahead?

Is it possible for you to change the location of the driver file that comes with Windows XP Professional?

You work as the network administrator at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows Server 2003 and all client computers run Windows XP Professional.
You have received instruction from the CIO to use the Driver Verifier his Windows XP Professional computer.
Is it possible for you to change the location of the driver file that comes with Windows XP Professional?

Which of the following is a function that will be involved?

You work as the help desk support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com.
Domain.com employs Windows XP Professional as their mainstream desktop Operating System. You are currently making use of speech recognition in Windows XP Professional for word processing.
Which of the following is a function that will be involved?

Which of the following is the location that Amy Walsh should copy the pictures to?

You work as the help desk support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All client computers on the Domain.com network run Windows XP Professional and all users use Microsoft Internet Explorer as their Web browser.
A new trainee at Domain.com named Amy Walsh wants to customize her desktop.
To this end she would like to display family pictures as screensaver. She thus needs to copy the pictures that she intends using as a screensaver on her workstation.
Which of the following is the location that Amy Walsh should copy the pictures to?

Which of the following is the task that you should complete to ensure that Kara Lang’s Internet Favorite

You work as the help desk support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All client computers on the Domain.com network run Windows XP Professional and all users use Microsoft Internet Explorer as their Web browser.
A user named Kara Lang reports that she needs to log on to different computers every day and when she does, the Internet Favorites that she created on her office computer are not available.
Which of the following is the task that you should complete to ensure that Kara Lang’s Internet Favorites are available on any computer that she uses?

What should you do to enable Mia Hamm to access his hard?

You work as the network administrator at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows Server 2003 and all client computers were upgraded from Windows 2000 professional to Windows XP Professional.
After a few months, a virus corrupts the operating system on one of the client computers. A new technician named Andy Booth of Domain.com reformats the hard disk on the client computer and installs Windows XP Professional.
After the installation, a Domain.com user named Mia Hamm reports that she cannot access his USB hard disk. Mia Hamm says that she was able to access the USB hard disk during the two months after the operating system was upgraded.
You discover that the manufacturer of the hard disk does not currently offer a driver for Windows XP Professional.
What should you do to enable Mia Hamm to access his hard?

What should you do to ensure that the mouse works again as soon as possible?

You work as the network administrator at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows Server 2003 and all client computers run Windows XP Professional. Each client computer is configured to support a USB mouse.

A Domain.com user named Rory Allen reports that he installed a new driver for his mouse, but now the mouse does not work.
What should you do to ensure that the mouse works again as soon as possible?

What should you do to ensure that Amy Wilson can run other applications without video distortion while you fin

You work as the network administrator at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows Server 2003 and all client computers run Windows XP Professional.
A Domain.com client named Amy Wilson is a member of the Sales department.
Amy Wilson did install a new application and an updated video driver on her Windows XP Professional computer. She reports that after she restarts the computer, the display is distorted.
What should you do to ensure that Amy Wilson can run other applications without video distortion while you find the correct device driver?

What should you do to ensure that the mouse works again as soon as possible?

You work as the network administrator at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows Server 2003 and all client computers run Windows XP Professional. Each client computer is configured to support a USB mouse.
A Domain.com user named Amy Walsh is a member of the Research department.
Amy Walshcomplains that she installed a new scheme for the mouse, but now the mouse does not work.
What should you do to ensure that the mouse works again as soon as possible?


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