You work as the network administrator at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows Server 2003 and all client computers run Windows XP Professional. Each client computer is configured to support a USB mouse.

A Domain.com user named Rory Allen reports that he installed a new driver for his mouse, but now the mouse does not work.
What should you do to ensure that the mouse works again as soon as possible?

You work as a desktop support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run either Windows XP Professional or Windows 98.
A Domain.com user named Andy Booth uses a client computer named Certkiller -WS271. Andy Booth needs to make use of the multiple monitor capability in Windows XP Professional to fulfill his job requirements. You purchase a new video adapter for Certkiller -WS271. You install the new video adapter.
A day later, Andy Booth discovers that he is unable to extend the Windows desktop onto the second monitor. You need to ensure that both monitors on Certkiller -WS271 can display the Windows XP graphical user interface (GUI) What should you do?

You are a desktop support technician for your company. A user reports that he is unable to modify the TCP/IP settings for his Windows XP Professional computer. You confirm that the company allows this user to modify these settings and to perform other administrative tasks on his computer.

You need to ensure that the user can modify the settings. You need to provide the user with only the capabilities or permissions that are needed to achieve this goal.

What should you do?

You work as the network administrator at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows Server 2003 and all client computers run Windows XP Professional.
A Domain.com user named Andy Reid is a member of the Research department.
Andy Reid complains that mainly uses a portable computer complains that, after he came back from an appointment, the battery is out of power.
What should you recommend him to do?

You work as the network administrator at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows Server 2003 and all client computers run Windows XP Professional.
The Domain.com users in the Sales department take their portable computers to a conference room for a weekly meeting. Because these meetings can last a long time, the users need a simple method to manually place their computers in a low-power state. They also need their computers to start as quickly as possible.
What should you do to configure the computers to meet these requirements?

You work as the network administrator at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows Server 2003 and all client computers run Windows XP Professional.

You configure your portable computer to use Windows XP Professional as well.
Which of the following power schemes can help you conserve power while having the monitor always on?

You are a desktop support technician for your company. A user reports that he is unable to modify the TCP/IP settings for his Windows XP Professional computer. You confirm that the company allows this user to modify these settings and to perform other administrative tasks on his computer.

You need to ensure that the user can modify the settings. You need to provide the user with only the capabilities or permissions that are needed to achieve this goal.

What should you do?

You are a desktop support technician for your company. All client computers run Windows XP Professional.

A user reports that he installed two new applications, updated a driver for the video adapter, and made several system changes. The user did not back up his data before making these changes.

When he restarts his computer, the computer stops responding and displays the following error message on a blue background: “UNEXPECTED_KERNEL_MODE_TRAP.” When the user attempts to restart the computer by using the Last Known Good Configuration option, the same result occurs.

You need to ensure that the user can start and log on to the computer without harming the data on the computer.

What should you instruct the user to do next?

You are a desktop support technician for your company. All client computers run Windows XP Professional. The hard disks on all computers use the NTFS file system.

A user who has administrative privileges on his computer reports that he changed several permissions in the Windows folder. He made these changes after reading about a new virus that affects system files.

When the user attempts to run Paint, he receives the following error message. He receives a similar error message when he tries to run any other application on his computer.

You need to ensure that the user can run the applications on his computer.

What should you do?

You are a desktop support technician for a branch office of your company. All client computers run Windows XP Professional. The Compatws.inf security template is applied to all computers in the branch office.

The network administrator at the company’s main office sends you a new security template named HighDskSec.inf. The security requirements for users at the branch office are different from the security requirements for users at the main office.

You need to find out whether the new security template will conflict with the security requirements for the users at the branch office.

What should you do on your computer?