You are

the Office 365 administrator for your company. The company allows external communications through Microsoft Skype for Business Online for all domains.

The call center manager reports that call center personnel are spending too much time chatting with frie

nds and not enough time taking calls. She requests that the call center personnel be blocked from chatting with anyone external to the company by using Skype for Business Online.

They still must be able to communicate with internal users.

You need to pre

vent all call center personnel from communicating with external contacts by using Skype for Business Online, while still allowing other employees to communicate with external contacts.

What should you do?

A. In the Skype for Business admin center, select

all users, edit their external communications settings, and clear the Skype for Business Users check box.

B. On the External Communications page of the Skype for Business admin center, turn off external access.

C. In the Skype for Business admin center, r

emove the Skype for Business Online license from each of the call center personnel.

D. In the Skype for Business admin center, select all call center personnel, edit their external communications settings, and clear the People on Public IM Networks check b

ox.

References: https://theucguy.net/configuring-external-communications-in-Lync-online-wave-1