Topic 11, Scenario 11 “Incident Management”
The following is the current incident handling process in used at the company.
Step 1: Incident is documented in the incident Tile with the following information:
– Software module or area where the fault occurred
– Who has reported the fault
– Hardware configuration used for the test that found the fault
– The sequential incident number (1 greater than the last one recorded)
Step 2: Developer assigned to fix the fault
Step 3: Developer fixes the fault
Step 4: Developer signs off the incident as closed, and it is then removed from the incident file
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Regarding the process described above, what is the most important recommendation you would
make using IEEE 1044 as a guide?

A.
No priority or severity assigned

B.
Incident numbering is manual rather than automated

C.
No mentioning of reproduceability

D.
No classification on type of incident

Explanation: