To reduce the possibility of service interruptions, an entity enters into contracts with multiple Internet service
providers (ISPs). Which of the following would be the MOST important item to include?

A.
Service level agreements (SLAs)

B.
Right to audit clause

C.
Intrusion detection system (IDS) services

D.
Spam filtering services

Explanation:

Service level agreements (SLA) will be most effective in ensuring that Internet service providers (ISPs) comply with expectations for service availability. Intrusion detection system (IDS) and spam filtering services would not mitigate (as directly) the potential for service interruptions. A right-to-audit clause would not be effective in mitigating the likelihood of a service interruption.