Which of the following is the BEST method to reduce the number of incidents of employees forwarding spam
and chain e-mail messages?

A.
Acceptable use policy

B.
Setting low mailbox limits

C.
User awareness training

D.
Taking disciplinary action

Explanation:

User awareness training would help in reducing the incidents of employees forwarding spam and chain e-mailssince users would understand the risks of doing so and the impact on the organization’s information system. An acceptable use policy, signed by employees, would legally address the requirements but merely having a policy is not the best measure. Setting low mailbox limits and taking disciplinary action are a reactive approach and may not help in obtaining proper support from employees.