Which statement describes Agent blending?

A. Agent blending is the process of acquiring agents when an outbound service level is at risk.
B. Agent blending is the process of releasing agents from otbound jobs, if they are not needed for a campaign to which they have been assigned.
C. Agent blending is the process of acquiring an agent for a job in a campaign.

D. Agent blending is the process of monitoring an inbound skill, and moving agents to and from inbound/outbound to optimize inbound activities, while servicing outbound when possible.

Reference: https://downloads.avaya.com/elmodocs2/proactive_contact/r4/pc4_implementingp.pdf