On the Avaya Aura® Experience Portal (AAEP) system that will perform voice campaigns, which three prerequisites are required on the AAEP before installing Avaya Proactive Outreach Manager (POM) software? (Choose three.) A. Install an email server B. Ensure VoIP ports (H.323 or SIP) are in service C. Ensure the correct number of telephony and POM […]

Which Avaya Aura® Experience Portal component interfaces with WebLM server for licensing services? A. Primary Experience Portal Manager B. Session Manager C. Communication Manager D. Media Processing Platform E. Auxiliary Experience Portal Manager Reference: https://downloads.avaya.com/css/P8/documents/101045872

If a call enters the system and matches more than one URI, what determines the application that will handle the request? A. The Launch Order link on the Add Application page is used to set the priority. B. The Start With field on the Add Application form sets the order. C. On the Add Application […]

Parameters that affect how voice data is sent through the network are administered for which Avaya Aura® Experience Portal (AAEP) component? A. Primary EPM B. Auxiliary EPM C. Meida Processing Platform D. Speech server Reference: https://downloads.avaya.com/css/P8/documents/101045870

Which component acts as the controller for all H.323 VoIP connections in an Avaya Aura Experience Portal (AAEP) system? A. The proxy server on the Communication Manager B. The gatekeeper on the Communication Manager C. The gatekeeper on the Session Manager D. The proxy server on the Session Manager Reference: https://downloads.avaya.com/css/P8/documents/101045870

Which IP address is used by the speech servers to communicate with the MPP when processing ASR and TTS transactions? A. Network Address (AppSvr) B. Network Address (VoIP) C. Host Address D. Network Address (MRCP)

Which IP address is used by EPM to access or communicate with the MPP? A. Network Address (VoIP) B. Host Address C. Network Address (MRCP) D. Network Address (AppSvr) Reference: https://downloads.avaya.com/css/P8/documents/100146871

Which statement describes Agent blending? A. Agent blending is the process of acquiring agents when an outbound service level is at risk. B. Agent blending is the process of releasing agents from otbound jobs, if they are not needed for a campaign to which they have been assigned. C. Agent blending is the process of […]

Which two types of connections does the Experience Portal Short Message Service channel support? (Choose two.) A. HTML B. IMAP4 C. SMPP D. POP3 E. HTTP Reference: https://downloads.avaya.com/css/P8/documents/101045870

When settings up a single server Avaya Aura® Experience Portal (AAEP), the system must communicate with a speech server to process ASR and TTS transactions. Where do you define the Network Address (MRCP) that the speech server uses to communicate with the AAEP system? A. Add the MPP and enter the IP address associated with […]