What is the objective of a Management System?
A.
to define, agree, record and manage levels of services
B.
to ensure that Key Performance Indicators (KPIs) are defined for all IT services
C.
to ensure that new services and changes to services will be deliverable and manageable at the
agreed cost and services quality
D.
to provide the policies and the framework that is needed for the effective management and
implementation of all IT services