A recent request for a new phone has been received. The request has all necessary approvals but
when the service provider places the order with the vendor, the phone is now out of stock and new
stock is not due for two weeks. This delay will breach the agreed fulfillment time.
What action should a service provider perform if a service request cannot be fulfilled within the
agreed timefra mes?

A.
Cancel the request and inform the customer

B.
Escalate according to procedures

C.
Find a new vendor who has the request phone

D.
Nothing, the service provider cannot control stock levels of the supplier

Explanation: