The ISO/IEC 20000 standard requires that service reports are produced using information based
on service delivery and SMS activities.
How are these service reports used?

A.
as input to financial management in order to determine charges for the service

B.
as the basis for making management decisions and taking actions based on findings

C.
to compare the performance of the Service desk with service targets

D.
to present a professional image of the company

Explanation: