What is used for the assessment of maturity of organizations?
What is used for the assessment of maturity of organizations?
Which aspect of the IT-Service Industry is considered to be one of the most important, but also one of the mos
Which aspect of the IT-Service Industry is considered to be one of the most important, but also one of the most difficult?
What is the difference between a process owner and a process manager?
What is the difference between a process owner and a process manager?
What data is recorded when an incident is reported to the Service Desk?
What data is recorded when an incident is reported to the Service Desk?
What defines Service Quality?
What defines Service Quality?
Which Process or Function can help to alleviate some of this workload?
Due to excessive workload, the Desktop Support group has been unable to meet their agreed service levels. One of the major contributing factors is the time being spent in direct communication with users. Which Process or Function can help to alleviate some of this workload?
Which action would result from this decision?
A company decides to apply the principle of continual improvement. Which action would result from this decision?
Which of the following is a best practice concerning information security risk assessment?
Which of the following is a best practice concerning information security risk assessment?
What is the best definition of "Quality system"?
What is the best definition of “Quality system”?
What does Service Management aim to achieve?
What does Service Management aim to achieve?